LEADERSHIP COMMUNICATION STYLES AND ITS RELATION TO COMMITMENT, SATISFACTION AND WORK CULTURE IN INDIAN IT/ITES ORGANISATIONS - EMPLOYEE PREFERENCES FOR LEADERSHIP COMMUNICATION STYLES

Shumita Mahajan; Radheshyam Jadhav

doi:10.29121/ShodhPrabandhan.v3.i2.2026.108

Authors

Shumita Mahajan Department of Journalism and Mass Communication, Vishwakarma University, Survey No. 2,3,4, Laxminagar, Kondhwa BK, Pune, Maharashtra, India Author
Dr. Radheshyam Jadhav Department of Journalism and Mass Communication, Vishwakarma University, Survey No. 2,3,4, Laxminagar, Kondhwa BK Pune, Maharashtra, India Author

DOI:

https://doi.org/10.29121/ShodhPrabandhan.v3.i2.2026.108

Keywords:

Leadership Communication styles, Employee Commitment, Job Satisfaction, Work Culture, IT/ITES-India

Abstract

It is now well accepted that leadership communication is vital in shaping employee attitudes and organisational effectiveness. Despite a large amount of work investigating leadership styles, little attention has been paid to employees’ preferences for the leadership communication behaviours described.
The present study is an attempt to study the employees’ choice of leadership communication styles and its relation with the employees’ organisational commitment-related factors such as organisational commitment, job satisfaction, work culture, and their performance in Indian IT/ITES organisations.
The present study is based on data collected from 161 people working in the Indian IT/ITES industry. Different forms of leadership communication behaviours were ranked according to four employee outcome dimensions: task accomplishment; organisational pride; job satisfaction; and work culture. They were classified in 6 sub-dimensions of communication styles: Expressiveness, Preciseness, Questioningness, Verbal Aggressiveness, Emotionality and Impression Manipulativeness. Our results show clear preference for expressive, inclusive and precise modes of communication. Communication habits that demonstrated hostility, a tendency to blame, emotional volatility and an authoritarian style consistently scored lower. Performance was ranked highest in the research. Employees related expressive communication with a positive atmosphere at work and precise communication with job accomplishment.
The study emphasises the significance of the quality of communication in influencing employees' perspectives and is of practical relevance for leadership development in knowledge-intensive organizations.

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